Tag Archives: email

Support your customers like you love them

By colin | Published:
Remember a time you fell in love. The object of your affection could do no wrong. You had infinite patience for them, and your happiness depended on theirs. That’s how to do world class customer support. Hopefully you get the occasional email in the support inbox saying how great people think your product is, but [...]
Posted in Insights, Product Management, Startup Teams | Also tagged | Leave a comment

Track links in email and social media using google analytics

By colin | Published:
Most web businesses send two types of email: Auto-responses and Marketing Messages. Most marketing messages are sent using sophisticated email marketing tools like Mailchimp or Campaign Monitor. That’s the smart thing to do. But what about those messages automatically sent by your site. Emails like: Thanks for signing up Here’s your password reset code Hey, [...]
Posted in Email Marketing, Google Analytics | Also tagged , , , , | 2 Comments