Category Archives: Insights

Support your customers like you love them

By colin | Published:
Remember a time you fell in love. The object of your affection could do no wrong. You had infinite patience for them, and your happiness depended on theirs. That’s how to do world class customer support. Hopefully you get the occasional email in the support inbox saying how great people think your product is, but [...]
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37 Signals new book: Rework

By colin | Published:
Jason Fried and David Heinemeier Hansson of 37 Signals have created the Anti-Business – a deliciously small, opinionated organization that scoffs at the structures and mantras of the traditional corporation. In Rework, JF and DHH refine many of the concepts from 37 Signals previous book: “Getting Real“. Frequent readers of the 37 Signals blog “SVN” [...]
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Seven things I learned at SXSW

By colin | Published:
1. Everything will become a game +10 – you flossed +10 – you brushed Congratulations, you unlocked the “Dentist’s pet award” 2. Avoid trending parties unless you’re on the VIP list If the party is trending, you’re too late… unless you can sneak in the back door 3. We need a unified checkin now more [...]
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